Virtual Visit Appointment

Virtual Visit is a secure provincial video application that allows Saskatchewan residents to see their health-care providers without leaving the comforts of their home. The technology is intuitive, safe and easy-to-use. It allows people to have private virtual (video) consultations with their health-care provider, using their personal smartphone, tablet or computer.

What to expect when setting up your virtual visit appointment

If you have further questions or need assistance, please contact our Virtual Care Coordinator at the Allan Blair Cancer Centre call 306-766-2177 or email virtualcarecoordinator@saskcancer.ca. To contact the Virtual Care Coordinator at the Saskatoon Cancer Centre phone 306-655-6613 or email virtualcarecoordinator@saskcancer.ca. 

Step 1: Clients will have their very first appointment with our Virtual Care Coordinators to help you get set up. If your appointment is within 30 days, they will be in touch with you soon, however if your appointment is more than 30 days away, they will be in touch with you once your appointment is 30 days away.

During the call, the coordinators will ask if you have the following:

• A laptop/tablet with microphone, camera and speaker
  • If using a laptop, you will be asked which web browser you are using; Google Chrome, Mozilla Fire Fox, Microsoft Edge or Apple iOS.
• What your email address is and if you have a stable internet connection.

Step 2: If you answer no to the above, then they will ask if you wish to set up a phone call, Telehealth or in person visit.

If you answer yes, then you will receive an email from SK Virtual Visit and an email from the Cancer Agency with instructions on how to create an account and accept the invitation. Please see the instructions below on how to do so, or ask the virtual care coordinator.

When you're ready for your virtual visit appointment

Step 3. You will receive an invitation from the Cancer Agency for a virtual care appointment.

Step 4. Verbal consent is asked from the Virtual Care Coordinators to the clients if they are willing to go ahead with the virtual appointment.

Step 5. How to join your appointment

Your health-care provider will send you an email asking you to join their clinic with Virtual Visit. Click on one of the images below to watch a video on how to join your appointment or read the instruction guide for step by step instructions.

Create your account for virtual visit

Please watch the video below for instructions on how to create an account from either your mobile device or your desktop/laptop.  If you do not wish to watch the video, please see the Instruction Guide for step by step instructions. 

Creating your account on laptop

1. The instruction guide is available in PDF form.
2. Make sure you have a website browser installed such as
   1. Google Chrome
   2. Firefox
   3. Safari 
3. Go to the Saskatchewan Virtual Visit website. 

Creating your account on a mobile phone or tablet

1. The instruction guide is available in PDF form.
2. Make sure you have a Google Chrome browser app for a Smartphone or Tablet
3. Download the SK Virtual Visit app for free

Joining your virtual visit app appointment after you've created an account 

The Virtual Visit appointment can be joined from either a desktop/laptop or a mobile device such as your phone or tablet. To learn how to join, please choose one of the video options below or read the instruction guides.

1.  The Instruction Guide is also available in PDF form. 
2. Make sure you have a website browser installed such as 
   1. Google Chrome
   2. Firefox
   3. Safari 
3. Go to the Saskatchewan Virtual Visit website
   1. Virtual Visit does not work in Internet Explorer.

Joining your appointment on a mobile phone or tablet

1. The Instruction Guide is available in PDF form.
2. Download the app.
   1. Apple iOS - App Store
   2. Android - Google Play

Improve your virtual visit experience

• Test your internet or cellular data a couple hours before your virtual visit.
• Make sure your microphone, speaker and camera are turned on and connected.
• Using a Computer or Laptop for your virtual visit? Do a Pre-Call Test.
• Watch the Pre-Call Test Video to learn how.
• If you want help with your virtual visit appointment – call our virtual care coordinators and they will assist you.
• For additional resources on your Virtual Visit account, please visit Virtual Visit Patient Support.

FAQs

Why Can't I Get Into My Video Meeting with My Provider?

Phone Calls from a Healthcare Provider Using 'Virtual Visit'

For more information or additional support, visit Patient Support - Virtual Visit

Contact

Allan Blair Cancer Centre call 306-766-2177 or email virtualcarecoordinator@saskcancer.ca

Saskatoon Cancer Centre phone 306-655-6613 or email virtualcarecoordinator@saskcancer.ca.