Concerns about Your Care

Quality of Care Coordinator

We understand that at times, despite our best efforts, situations occur which cause concern.

What should I do if I have a concern?

If you have questions or issues regarding the service you received, please speak to the member of your health-care team who can best help.

If you are unable to resolve your concern, the Quality of Care Coordinator may be able to help.

What does the Quality of Care Coordinator do?

• Listens to your concerns.
• Explains Saskatchewan Cancer Agency policies and your rights and responsibilities.
• Talks to staff on your behalf, if you wish.
• Assists in resolving your concerns.
• Makes recommendations for improvements where necessary.

All conversations with the Quality of Care Coordinator are private and kept confidential unless you give your permission to speak or act on your behalf.

The quality of your care will not be adversely affected if you raise a concern.

How can I contact the Quality of Care Coordinator?

Call toll-free from anywhere in Canada at 1-866-577-6489 or email qcc@saskcancer.ca.

More information regarding patient concerns is available on the Saskatchewan Ministry of Health website.

Improving safety for patients and staff is a top priority for the Saskatchewan Cancer Agency. We believe that together everyone accomplishes more (TEAM), especially when it comes to caring for one another.

Safety is a shared responsibility, and we encourage staff, patients and families to speak up when they have safety concerns and ask for help when they need it.

At the Cancer Agency we call it "Taking a TEAM Moment." It is our approach to a provincial safety initiative called “Stop the Line.” Taking a TEAM moment is a way of improving the culture of safety and preventing harm by having individuals identify and fix potentially harmful situations in the moment, or ask for assistance to be able to safely continue. 

While the Cancer Agency is using different language than the provincial strategy, both programs believe that making health-care SAFER is everyone’s responsibility. SAFER means:

• Stop if you see something that is unsafe.
• Assess the situation. Ask for support from others, supervisors, or leaders.
• Fix the unsafe situation if you can. If you can’t, then . . .
• Escalate your concern. Call in help from a team member or leader.
• Report unsafe situations, environments, and practices, including both instances of no harm and incidents that have resulted in harm to patients or staff. We can’t improve what we don’t know about.

To help individuals feel comfortable in raising safety concerns, the Cancer Agency created a series of videos to highlight common opportunities to take a TEAM moment.

Privacy Concerns

For concerns regarding privacy matters, to request a privacy audit or for more information, call toll-free 1-855-833-2143 or email privacy@saskcancer.ca.